Commercial analysis
- Sales and inventory analysis
- Customer demand and product performance
- Supplier cost and margin review
- Pricing and purchasing decision support
- Stock movement and stock-level reporting
Interactive visual stories
Visualising business operations
A simplified illustration of analysis, customer workflows and operational decisions, with no private customer, supplier or financial data.
Concept visuals · no client screenshots
Illustrative project visuals are available with JavaScript enabled. The case study below remains fully accessible.
3progressive CS TAN role stages across IT, analysis and operations
22 paxcorporate travel booking, itinerary, invoice and customer-communication coordination
Excelused for sales, inventory, supplier cost, margins, stock and product-performance analysis
Career progression inside the business
Sep 2022 – Mar 2023
IT Support Assistant
Provided first-level support for devices, printers, connectivity, email and business software. Troubleshot staff issues, maintained product listings and helped organise invoice templates, customer records and stock spreadsheets.
IT Support
Mar 2023 – Aug 2023
Retail Business Analyst Assistant
Used Excel to analyse sales, inventory, customer demand, supplier costs, product performance, stock movement, margins and stock levels to support pricing, purchasing and stock decisions. Prepared operational reports and improved order, invoicing, stock-tracking and customer-record processes.
Business Analysis
Aug 2023 – Present
Business Development & Operations Assistant
Research products, suppliers, customer segments and commercial opportunities; support B2B customer communication, quotations, invoices, order coordination, sourcing, supplier communication, customer support, online sales and internal records while working remotely from Australia.
Operations
Business operations
- B2B customer communication
- Quotations and invoices
- Order coordination
- Product sourcing and supplier research
- Customer records and internal documentation
Digital & IT operations
- First-level device and software support
- Internet / email troubleshooting
- Product listings and online platforms
- Stock spreadsheets and digital records
- Template and document standardisation
Proof of real business impact
Decision supportExcel analysis was used to support pricing, purchasing, stock and product decisions rather than being isolated coursework.
Process improvementSupported improvements to order handling, invoicing, stock tracking, customer records and inventory documentation.
Document workflowRedesigned and standardised business PDFs, proposals, reports, invoices and templates to make recurring customer-facing work more consistent and easier to process.
B2B communicationHandled communication with business customers and transactional documentation, including quotations, invoices, itineraries and service-related attachments; this included coordinating a 22-passenger corporate travel arrangement.
Remote continuityContinued supporting operations, supplier research, quotations, customer communication and documentation after relocating to Australia for university.
Tools & working context
ExcelBusiness DocumentsPDF / Template DesignCanvaOnline Sales PlatformsCustomer RecordsStock TrackingSupplier Communication
Why this matters for analyst roles
This experience gives my technical projects a real commercial base. I have worked with actual customers, suppliers, products, stock, pricing, invoices, business records and operational problems — so I understand that systems and data need to support real decisions and day-to-day users.
Commercial evidence